Order History
Search orders, open customer documents, request help and view item-level progress. Replacement and adjustment records are labelled separately.
Customer portal
My Eric Trading account
View orders, invoices, delivery progress and after-sales cases.
Login to your account
Use the same customer login as checkout. Guest order lookup is still available on the storefront.
New to Eric Trading? Create an account to track orders, save your wishlist and check out faster.
Wishlist
Products saved from the storefront. Login before saving so your list follows your account.
Tier & Points
Credits & Rewards
Gift cards, store credits and external rewards are planned. Today, Eric Trading tracks membership points and manual customer notes from the admin panel.
Saved Addresses
Used to auto-fill checkout. Keep postcode, suburb and state accurate for Australian delivery.
Billing & Payment Preference
Safe billing metadata only. Eric Trading never stores full card number or CVV here; card/PayPal payments are handled by the provider.
Request after-sales review
Creates a staff-review case only; no refund, warranty or exchange is automatically approved.
My RMA / After-Sales Cases
| Case | Order | Status | Issue |
|---|
Contact & Password
Update your account contact details and password. Email changes affect future login and order contact records only; historical invoices keep their original order details.